Refund Policy

LuxCarryo wants you to be satisfied with your purchase. Please read our return and refund process carefully.

Return Window

• Standard return period: 14 days from delivery.
• Extended return period: up to 30 days for select promotional items.

Eligible Items

• Must be unused, unworn, and in original packaging.
• Original tags must be attached.
• Proof of purchase is required.

Non-Returnable Items

• Final sale items or clearance products.
• Customized or personalized items.
• Damaged or used products not reported within the return period.

Return Process

1. Contact support at [email protected] to obtain a return authorization.
2. Package the item securely and include all original materials.
3. Ship the item using a trackable method to ensure safe delivery.

Refund Processing

• Refunds are processed 5–10 business days after receiving the returned item.
• Refunds will be issued to the original payment method.

Dispute Handling

Customers are encouraged to contact support before filing disputes with payment providers. We will work diligently to resolve issues amicably.